Terms and Conditions

Last Updated: 28-07-2026
These Terms & Conditions (“Terms”) govern your access to and use of the website www.ramblersindia.com (the “Site”) and your participation in any outdoor adventure activities, treks, rides, camps, or related services (collectively, the “Services”) offered by Ramblersindia Outdoors (OPC) Pvt. Ltd. (“Ramblersindia,” "Ramblers India", “we,” “us,” or “our”). By accessing the Site or registering for a Service, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use the Site or Services.

Terms and Conditions for Listed Events on our website

1. Definitions

• Participant: An individual who registers for, pays for, or takes part in a Ramblersindia activity.

• Booking: Your confirmed reservation for a Service, achieved by completing our registration form and paying in full.

• Official Contact Channels:

  • Phone: +91 91374 25730

  • Email: hi@ramblersindia.com

2. Eligibility & Acceptance

• Age Requirement:

  • You must be at least 18 years old to register or participate.

  • If you are below 18, you must obtain explicit approval from your parent/guardian before registering.

  • We are not responsible if you fail to share registration details with your parent/guardian or participate without their consent.

• Health & Fitness:

  • By registering, you confirm that you are in good physical and mental health.

  • You acknowledge that you are capable of participating in strenuous outdoor activities such as trekking, hiking, and adventure travel.

  • If you have any medical conditions, you must consult your doctor before registering.

• Compliance with Instructions:

  • You agree to follow all instructions and safety guidelines provided by our team, guides, and staff.

  • Failure to comply may result in removal from the event without refund.

• Personal Responsibility:

  • You accept full responsibility for your participation, including preparation, fitness, and adherence to safety measures.

  • Any false declaration of eligibility or health status may lead to cancellation of your booking without refund.

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3. 1 Inquiries & Communication

• Official Channels Only: All inquiries must be made through our Official Contact Channels. Direct communication with individual team members is not considered official.

• Respectful Language: All communication via WhatsApp or phone calls or social media channels must be conducted in a polite and respectful manner.

• Prohibited Conduct:

  • Use of abusive, offensive, threatening, or discriminatory language is strictly prohibited.

  • Harassment, intimidation, or disrespect towards our team or other participants will not be tolerated.

• Invalid Communication: Any communication that violates these standards will be considered invalid and may result in refusal of service.

• Record Keeping: For transparency, we reserve the right to document and review communications to ensure compliance with these terms.

• Consequences: May lead to cancellation of bookings without refund and denial of participation in future events & also report to other registered organizations, which may result in the participant being blacklisted.

3.2 Bookings & Registration

• A Booking is confirmed when:

  1. You complete your booking on our website, or

  2. For manual payments, the full payment is received, and

  3. You receive an official confirmation email from us.

• Bookings are non-transferable unless Ramblersindia provides written consent.

4. Payment Terms

• All fees are quoted in Indian Rupees (INR) and include applicable taxes unless stated otherwise.

• Payments must be made via the methods listed on our Site.

• We reserve the right to refuse or cancel any Booking for payment issues or suspected fraud.

5. Cancellation & Refund Policy

If Ramblersindia cancels or reschedules due to weather, safety, or force majeure, you may choose a full refund excluding convenience fee or credit toward a future event.

6. Participant Conduct

• Punctuality & Preparedness:

  • Arrive on time at the designated meeting point.

  • Carry all required gear, valid ID, and documents as instructed.

• Compliance with Instructions:

  • Follow all trek leader and guide instructions, including safety briefings and route guidelines.

  • Ignoring instructions may result in removal from the event without refund.

• Respect & Responsibility:

  • Treat fellow participants, local communities, and staff with courtesy.

  • Show respect towards wildlife and the environment; practice Leave No Trace principles.

• Prohibited Behavior:

  • Consumption of alcohol or drugs during the event is strictly forbidden.

  • Harassment, discrimination, or offensive behavior of any kind will not be tolerated.

  • Any violation will result in immediate removal without refund.

• Consequences:

  • Misconduct may lead to cancellation of bookings without refund.

  • Participants may be denied entry to future events.

  • Serious violations may be reported to the relevant Authorities, which could lead to criminal or civil proceedings under applicable law..

7. Health, Fitness & Assumption of Risk

• Inherent Risks: Adventure activities involve inherent risks, including but not limited to property damage, personal injury, or even death. By registering, you acknowledge these risks.

• Voluntary Assumption: You voluntarily assume all risks associated with participation, including those arising from natural terrain, weather conditions, transportation, and group dynamics.

• Health Declaration:

  • You confirm that you are in good physical and mental health and capable of strenuous outdoor activities.

  • You must disclose any medical conditions, allergies, or physical limitations prior to participation.

  • Failure to disclose relevant information may result in removal from the event at your own expense.

• Medical Responsibility:

  • You are responsible for carrying necessary medication and informing our team of any emergency requirements.

  • In case of medical emergencies, evacuation and treatment costs will be borne by the participant.

• No Liability: Ramblers India, the team and guides are not liable for any injury, loss, or damage arising from participation, except where required by law.

8. Insurance

• Participants must obtain comprehensive travel and medical evacuation insurance covering high‑altitude risks, adventure activities, trip cancellation, and baggage loss.

• Insurance is not included for all events; when it is, we will clearly indicate it.

• We always recommend individuals to have their own insurance for peace of mind.

• For corporate and customized groups, insurance is highly recommended and can be arranged upon agreement.

• Optional Add‑On: We can also provide insurance if you opt for it, but the booking must be completed at least 2 days prior to the event.

• Your safety and peace of mind remain our priority.

9. Liability Limitation & Indemnification

• Limitation of Liability: To the fullest extent permitted by law, Ramblers India and its affiliates, guides, and agents shall not be liable for any direct, indirect, incidental, special, punitive, or consequential damages arising from:

  • Your use of the website,

  • Participation in our services, or

  • Any event‑related activities.

• Indemnification: You agree to indemnify, defend, and hold harmless Ramblers India and its representatives from any claims, losses, liabilities, damages, or expenses (including reasonable legal fees) resulting from:

  • Your breach of these Terms & Conditions,

  • Your negligence or misconduct, or

  • Any false declarations regarding eligibility, health, or consent.

• Scope of Responsibility: Participation in adventure activities is voluntary, and you assume full responsibility for your actions, preparation, and adherence to safety guidelines.

10. Intellectual Property

• Ownership: All content on this website—including text, images, logos, videos, itineraries, and software—is the property of Ramblers India or used with permission.

• Permitted Use: You may view, download, and print content solely for personal, non‑commercial use.

• Prohibited Use:

  • You are not permitted to copy, reproduce, republish, distribute, or otherwise use any content from Ramblers India—including text, images, logos, videos, itineraries, or other materials—for the purpose of organizing treks or related activities, whether commercial or non‑commercial.

  • Unauthorized use of our content for promotional, organizational, or competitive purposes is strictly prohibited.

• Consent Requirement: Any other use of our content requires express written consent from Ramblers India.

• Enforcement: Violations of this policy may result in legal action.

11. User-Generated Content

• License Grant: If you submit photos, videos, reviews, testimonials, or other content, you grant Ramblers India a perpetual, royalty‑free, worldwide, non‑exclusive license to use, reproduce, modify, adapt, publish, translate, distribute, and display such content for promotional, marketing, and informational purposes across all media platforms.

• Ownership & Rights: You represent and warrant that you own or otherwise have the necessary rights and permissions to submit the content. You confirm that your submission does not infringe upon the intellectual property, privacy, or publicity rights of any third party.

• Use of Content: Submitted content may be used in brochures, social media posts, websites, advertisements, or other promotional materials without further approval or compensation.

• Responsibility: You remain solely responsible for the content you submit, including ensuring accuracy, appropriateness, and compliance with applicable laws.

• Removal Rights: Ramblers India reserves the right to remove or decline to use any submitted content at its discretion, without obligation to provide a reason.

12. Third-Party Services & Links

• Integration & References: We may provide links to or integrate third‑party websites, vendors, or embedded tools (such as maps, weather widgets, or social media feeds) for your convenience.

• No Control or Endorsement: Ramblers India does not control, endorse, or guarantee the accuracy, reliability, privacy, or security practices of these third‑party services.

• Independent Responsibility: Your use of third‑party services is entirely at your own risk. You are responsible for reviewing and complying with the terms, conditions, and privacy policies of those providers.

• Liability Disclaimer: Ramblers India is not liable for any loss, damage, or issues arising from your use of third‑party services, including service interruptions, data breaches, or inaccurate information.

13. Disclaimers

• Information Provided “As Is”: All information on this website and related materials is provided “as is”, without warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non‑infringement.

• Accuracy & Completeness: While we strive to provide accurate and updated information, we expressly disclaim responsibility for the completeness, accuracy, timeliness, or suitability of the content for your intended use.

• No Guarantee of Outcomes: Participation in treks, tours, or adventure activities is subject to natural conditions, weather, and external factors beyond our control. We do not guarantee specific outcomes, experiences, or safety beyond what is reasonably expected in such activities.

• Participant Responsibility: You acknowledge that reliance on any information provided by Ramblers India is at your own risk, and you are responsible for verifying details before making decisions based on such information.

14. Force Majeure

• Definition: Ramblers India shall not be held liable for delays, interruptions, or failures in performance caused by events beyond our reasonable control, including but not limited to natural disasters, strikes, labor disputes, war, government actions, pandemics, epidemics, civil unrest, transportation disruptions, or other Force Majeure events.

• Service Impact: In such circumstances, we reserve the right to cancel, postpone, or modify services to ensure participant safety and compliance with regulations.

• Refunds & Credits:

  • Refunds or credits will be offered based on recoverable costs after deducting non‑refundable expenses already incurred.

  • Participants acknowledge that certain costs (such as permits, insurance, or third‑party bookings) may not be recoverable.

• Participant Responsibility: You agree that Ramblers India is not responsible for any additional expenses you may incur due to Force Majeure events, including travel, accommodation, or personal arrangements.

15. Changes to Terms

• Right to Update: Ramblers India reserves the right to update, amend, or revise these Terms & Conditions at any time.

• Publication of Updates: Any changes will be posted on our website under the “Last Updated” section, with the revised version taking immediate effect upon publication.

• Acceptance of Changes: Continued use of the website or participation in our services after such updates constitutes your acceptance of the revised Terms.

• Participant Responsibility: It is your responsibility to review the Terms periodically to stay informed of any changes.

16. Governing Law & Dispute Resolution

• Applicable Law: These Terms & Conditions are governed by the laws of India.

• Jurisdiction: Any dispute, claim, or controversy arising out of or relating to these Terms, your participation in our services, or use of our website shall be resolved exclusively by the courts in Mumbai, Maharashtra.

• Binding Resolution: By registering or participating, you agree to submit to the jurisdiction of the Mumbai courts and waive any objections to venue or forum.

17. Severability

• If any provision of these Terms & Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be deemed severed from the Terms.

• The remaining provisions shall continue in full force and effect, and the invalid portion shall not affect the validity or enforceability of the rest of the Terms.

• Wherever possible, the invalid provision shall be replaced with a valid one that most closely reflects the original intent.

18. Emergency Contingency

• Unavailability of Designated Personnel In the event of a critical emergency resulting in the unavailability of a designated Ramblers India team member, Ramblers India reserves the right to take one of the following actions:

  • Cancellation: The scheduled event may be cancelled. In such cases, a full refund will be initiated for all registered participants.

  • Delegation: The event may be delegated to a qualified local guide or a trusted partner organization to ensure continuity of service.

• Transfer of Booking to Third Parties If a booking is transferred to another organization:

  • Ramblers India policies—including but not limited to payment terms, cancellation rules, and participant protections—shall cease to apply.

  • The policies of the receiving organization shall govern the participant’s experience from the point of transfer.

  • Participants are strongly advised to review the terms and conditions of the receiving organization.

• Ramblers India Commitments In all emergency situations, Ramblers India commits to:

  • Prioritizing participant safety and quality of experience.

  • Communicating promptly and transparently about contingency measures.

  • Addressing reasonable participant concerns or facilitating alternative arrangements when feasible.

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19. Events Managed by DMC Partners

• Event Operations

  • Certain events may be operated by Ramblers India’s Destination Management Company (DMC) partners.

  • Local partners will oversee on‑ground logistics, safety, and participant coordination.

• Group Consolidation

  • Participants from different groups may be combined based on registration numbers.

  • This ensures cost‑effective operations while maintaining the quality of the experience.

• Policies in Effect

  • All tour policies set by the DMC partner will apply during these events.

  • Ramblers India will not be responsible for any changes or updates made by the partner to their policies.

• Liability & Responsibility

  • Ramblers India acts as a facilitator and is not liable for operational decisions, cancellations, or modifications made by the DMC partner.

  • Any disputes or claims must be addressed directly with the DMC partner managing the event.

• Participant Agreement

  • By registering for such events, participants acknowledge and accept that the event will be conducted under the DMC partner’s terms and conditions.

  • Participants agree to comply with all safety instructions, local regulations, and operational guidelines provided by the partner.

• Cancellations & Refunds

  • Cancellation, refund, and rescheduling policies will follow the DMC partner’s framework.

  • Ramblers India will assist in communication but does not guarantee refunds beyond what the partner offers.

• Force Majeure

  • Events may be postponed, altered, or cancelled due to unforeseen circumstances (e.g., weather, government regulations, natural disasters).

  • In such cases, the DMC partner’s policies will determine the next course of action.

20. Pricing & Cost Structure

• Consolidated Fees

  • Event participation fees quoted on the website/ Invoice represent a consolidated amount covering the overall experience.

  • Ramblers India does not disclose a detailed cost breakup of individual services or internal components (such as guide charges, permits, gear, transport, logistics, etc.).

• Policy Rationale

  • This pricing policy enables Ramblers India to maintain operational flexibility, optimize cost‑efficiency across dynamic terrains, and ensure consistent quality for participants.

  • It also allows adaptation to unforeseen factors such as seasonal fluctuations, local vendor availability, and last‑minute safety upgrades without compromising participant experience.

• Transparency of Inclusions

  • Participants are assured that all inclusions and exclusions are transparently mentioned in the official event details.

  • Any queries regarding listed inclusions will be addressed via official communication channels (email or phone).

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21. Pricing Variation

• Right to Revise: Ramblers India reserves the right to revise published event pricing up to 1 day before the event start date.

• Triggers for Revision: Price revisions may be necessitated by:

  • Changes in participant count or group composition

  • Fluctuations in vendor, transport, or accommodation rates

  • New regulatory, permit, or statutory fee requirements

  • Significant currency exchange shifts (for events with foreign‑denominated costs)

  • Administrative corrections (e.g., missed updates when cloning prior event details)

• Safeguard for Confirmed Bookings: Confirmed bookings are protected against price increases, except where statutory taxes or government levies are introduced after confirmation.

• Communication & Acknowledgment: Any upward or downward adjustment will be communicated in writing and will require Client acknowledgment prior to implementation.

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22. Contact Us

For any questions, clarifications, or concerns regarding these Terms & Conditions, please reach out to us through our official channels:

Ramblers India Outdoors (OPC) Pvt. Ltd.

Email: hi@ramblersindia.com

Thank you for choosing Ramblers India Outdoors. We look forward to guiding you on your next adventure and ensuring a safe, memorable experience in the great outdoors.

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Terms and Conditions for Corporate & Customized Outdoor Events

These Terms and Conditions (“Terms”) govern all corporate and custom outdoor events (“Events”) organized by Ramblers India (“we”, “us”, “our”). By signing the service agreement or making any payment, the contracting party (“Client”) and its participants (“Participants”) agree to these Terms.

1. Definitions

• Client: Organization or individual contracting Ramblers India for an outdoor event.

• Participants: Individuals registered by the Client to attend the outdoor event.

• Service Agreement: Written contract detailing scope, schedule, fees, and these Terms.

2. Scope of Services

We provide the following services as part of corporate and customized outdoor events:

• Itinerary Design & Logistics: Preparation of detailed itineraries, securing permits, handling logistics, and managing bookings.

• Certified Guides & Safety: Deployment of certified guides, provision of first‑aid support, and delivery of safety briefings before and during the event.

• Equipment Rental: Supply of tents, cooking gear, safety kits, and other equipment where specified in the Service Agreement.

• Customization Options: Inclusion of customized branding, team‑building modules, subject‑matter experts, or professional photography services, as agreed.

• Scope Limitation: Any service not explicitly specified in the Service Agreement is considered out of scope, unless added through a written amendment signed by both parties.

3. Booking & Payment

1. Booking Confirmation

   • We issue a pro forma invoice once the Event scope is finalized.

   • The Event slot is provisionally held on invoice generation.

2. Advance Payment

   • A non-refundable advance (typically 30% of total fee) is due within 5 business days of invoice date.

3. Balance Payment

   • Remaining balance (70%) must be paid in full at least 2 days before the Event start.

   • Failure to pay by the deadline entitles us to cancel the booking and retain the advance.

4. Payment Methods

   • Online gateways incur a convenience fee displayed at checkout (borne by the Client).

   • UPI/NEFT to our current account carries no convenience fee; transaction proof must be sent via email or WhatsApp within 24 hours.

4. Changes & Cancellation

4.1 Client-Initiated Cancellation

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