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Terms and Conditions

Effective Date: January 14, 2026
These Terms & Conditions (“Terms”) govern your access to and use of the website www.ramblersindia.com (the “Site”) and your participation in any outdoor adventure activities, treks, rides, camps, or related services (collectively, the “Services”) offered by Ramblersindia Outdoors (OPC) Pvt. Ltd. (“Ramblersindia,” "Ramblers India", “we,” “us,” or “our”). By accessing the Site or registering for a Service, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use the Site or Services.

 

Terms and Conditions for Listed Events on our website

1. Definitions

  • Participant: An individual who registers for, pays for, or takes part in a Ramblersindia activity.

  • Booking: Your confirmed reservation for a Service, achieved by completing our registration form and paying in full.

  • Official Contact Channels:

 

2. Eligibility & Acceptance

  • You must be at least 18 years old to register or participate.

  • By registering, you confirm you are in good physical and mental health and capable of strenuous outdoor activities.

  • You agree to follow all instructions and safety guidelines provided by our guides and staff.

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3. Bookings & Registration

  • Only inquiries made via our Official Contact Channels are recognized as valid.

  • A Booking is confirmed when:

    1. You complete our online registration form.

    2. We receive and process your full payment.

    3. You receive an official confirmation email.

  • Bookings are non-transferable unless Ramblersindia provides written consent.

 

4. Payment Terms

  • All fees are quoted in Indian Rupees (INR) and include applicable taxes unless stated otherwise.

  • Payments must be made via the methods listed on our Site.

  • We reserve the right to refuse or cancel any Booking for payment issues or suspected fraud.

 

5. Cancellation & Refund Policy

If Ramblersindia cancels or reschedules due to weather, safety, or force majeure, you may choose a full refund or credit toward a future event.

 

6. Participant Conduct

  • Arrive on time with required gear and documents.

  • Follow all guide instructions and safety briefings.

  • Respect fellow participants, local communities, wildlife, and the environment.

  • Alcohol, drugs, harassment, or discrimination will result in removal without refund.

 

7. Health, Fitness & Assumption of Risk

  • Adventure activities involve inherent risks—property damage, injury, or death.

  • You acknowledge and voluntarily assume all such risks.

  • Disclose any medical conditions, allergies, or limitations; failure to do so may result in removal at your expense.

 

8. Insurance

  • You must obtain comprehensive travel and medical evacuation insurance covering high-altitude, adventure risks, trip cancellation, and baggage loss.

  • We want to ensure you have a seamless experience with our events. While we do not provide insurance for all events, we will clearly indicate when it is included. For corporate and customized groups, we highly insurance and can provide it upon agreement. Your peace of mind is our priority.

 

9. Liability Limitation & Indemnification

  • To the fullest extent permitted by law, Ramblersindia and its affiliates, guides, and agents are not liable for any direct, indirect, incidental, special, punitive, or consequential damages arising from your use of the Site or participation in Services.

  • You agree to indemnify and hold harmless Ramblersindia and its representatives from any claims, losses, or expenses (including legal fees) arising from your breach of these Terms or your negligence.

 

10. Intellectual Property

  • All Site content—text, images, logos, videos, and software—is owned by Ramblersindia or used with permission.

  • You may view, download, and print content for personal, non-commercial use only.

  • ​You are not permitted to copy, reproduce, republish, distribute, or use any content from Ramblers India — including text, images, logos, videos, itineraries, or other materials — for the purpose of organizing treks or related activities, whether commercial or non‑commercial, without our prior written consent.

  • Any other use requires our express written consent.

 

11. User-Generated Content

  • If you submit photos, videos, or reviews, you grant Ramblersindia a perpetual, royalty-free, worldwide license to use that content for promotional or marketing purposes.

  • You represent that you own or have rights to the submitted content.

 

12. Third-Party Services & Links

  • We may link to or integrate third-party websites, vendors, or embedded tools (maps, weather widgets, social feeds).

  • We do not control or endorse their content, privacy, or security practices.

  • Your use of third-party services is at your own risk.

 

13. Disclaimers

  • All Site information is provided “as is,” without warranties of any kind, express or implied, including merchantability or fitness for a particular purpose.

  • We disclaim completeness, accuracy, timeliness, and suitability for your intended use.

 

14. Force Majeure

  • We are not liable for delays or failures caused by events beyond our reasonable control, including natural disasters, strikes, war, government actions, pandemics, or other “Force Majeure” events.

  • In such cases, we may cancel or modify Services and will offer refunds or credits based on recoverable costs.

 

15. Changes to Terms

  • We may update these Terms at any time by posting a revised version on our Site under “Last Updated.”

  • Continued use of the Site or Services after the update constitutes acceptance of the new Terms.

 

16. Governing Law & Dispute Resolution

  • These Terms are governed by the laws of India.

  • Any dispute arising from these Terms shall be resolved exclusively by the courts in Mumbai, Maharashtra.

 

17. Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall continue in full force and effect.

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18. Emergency Contingency

18.1 Unavailability of Designated Personnel In the event of a critical emergency resulting in the unavailability of a designated Ramblers India team member, Ramblers India reserves the right to take one of the following actions

  • 18.1.1 Cancellation: The scheduled event may be cancelled. In such cases, a full refund will be initiated for all registered participants

  • 18.1.2 Delegation: The event may be delegated to a qualified local guide or a trusted partner organization to ensure continuity of service

18.2 Transfer of Booking to Third Parties If a booking is transferred to another organization, Ramblers India policies—including but not limited to payment terms, cancellation rules, and participant protections—shall cease to apply. The policies of the receiving organization shall govern the participant’s experience from the point of transfer. Participants are advised to review the terms and conditions of the receiving organization.

18.3 Ramblers India commits to:

  • 18.3.1 Prioritizing participant safety and quality of experience

  • 18.3.2 Communicating promptly and transparently about contingency measures

  • 18.3.3 Addressing reasonable participant concerns or facilitating alternative arrangements when feasible

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19. Events Managed by DMC Partners

  • Event Operations

    • Certain events may be operated by Ramblers India’s Destination Management Company (DMC) partners.

    • Our local partners will oversee on-ground logistics, safety, and participant coordination.

  • Group Consolidation

    • Participants from different groups may be combined based on registration numbers.

    • This ensures cost-effective operations while maintaining the quality of the experience.

  • Policies in Effect

    • All tour policies set by the DMC partner will apply during these events.

    • Ramblers India will not be responsible for any changes or updates made by the partner to their policies.

  • Liability & Responsibility

    • Ramblers India acts as a facilitator and is not liable for operational decisions, cancellations, or modifications made by the DMC partner.

    • Any disputes or claims must be addressed directly with the DMC partner managing the event.

  • Participant Agreement

    • By registering for such events, participants acknowledge and accept that the event will be conducted under the DMC partner’s terms and conditions.

    • Participants agree to comply with all safety instructions, local regulations, and operational guidelines provided by the partner.

  • Cancellations & Refunds

    • Cancellation, refund, and rescheduling policies will follow the DMC partner’s framework.

    • Ramblers India will assist in communication but does not guarantee refunds beyond what the partner offers.

  • Force Majeure

    • Events may be postponed, altered, or cancelled due to unforeseen circumstances (e.g., weather, government regulations, natural disasters).

    • In such cases, the DMC partner’s policies will determine the next course of action.

 

20. Contact Us

For questions or concerns about these Terms, please reach out:

Ramblersindia Outdoors (OPC) Pvt. Ltd.
Email: hi@ramblersindia.com
Phone: +91 91374 25730

Thank you for choosing Ramblersindia. We look forward to guiding you on your next adventure!
 

Terms and Conditions for Corporate & Customized Outdoor Events

These Terms and Conditions (“Terms”) govern all corporate and custom outdoor events (“Events”) organized by Ramblers India (“we”, “us”, “our”). By signing the service agreement or making any payment, the contracting party (“Client”) and its participants (“Participants”) agree to these Terms.

1. Definitions

  • Client: Organization or individual contracting Ramblers India for an Event.

  • Participants: Individuals registered by the Client to attend the Event.

  • Service Agreement: Written contract detailing scope, schedule, fees, and these Terms.

 

2. Scope of Services

We provide:

  • Itinerary design, permits, logistics, and bookings

  • Certified guides, first-aid, and safety briefings

  • Equipment rental (tents, cooking gear, safety kits) where specified

  • Customized branding, team-building modules, guest speakers, or photography

Any service not specified in the Service Agreement is out of scope unless added by written amendment.

 

3. Booking & Payment

  1. Booking Confirmation

    • We issue a pro forma invoice once the Event scope is finalized.

    • The Event slot is provisionally held on invoice generation.

  2. Advance Payment

    • A non-refundable advance (typically 30% of total fee) is due within 5 business days of invoice date.

  3. Balance Payment

    • Remaining balance (70%) must be paid in full at least 2 days before the Event start.

    • Failure to pay by the deadline entitles us to cancel the booking and retain the advance.

  4. Payment Methods

    • Online gateways incur a convenience fee displayed at checkout (borne by the Client).

    • UPI/NEFT to our current account carries no convenience fee; transaction proof must be sent via email or WhatsApp within 24 hours.

 

4. Changes & Cancellation

4.1 Client-Initiated Cancellation

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Notice Period Before Event
Refund (Excluding Convenience Fee)
< 3 days
10%
3–6 days
25%
7–13 days
50%
≥ 14 days
75%

Advance payments are non-refundable if cancellation is due to non-payment of balance.

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4.2 Ramblers India Cancellation

We may modify or cancel an Event for safety, regulations, or force majeure. In that case, Clients may choose:

  • Full refund of Event fees (excluding convenience fees), or

  • Transfer to an alternate date within 12 months.

4.3 Itinerary Adjustments

Minor route or schedule changes due to weather, trail conditions, or logistics do not warrant refunds.

 

5. Participant Obligations

  • Provide accurate personal, medical, and dietary details prior to the Event.

  • Sign and return waiver, health declaration, and code-of-conduct forms before departure.

  • Carry required personal gear per the packing checklist.

  • Follow all guide instructions; deviation from the group is at Participant’s own risk.

 

6. Health, Safety & Risk

  • Participants confirm they are fit and able to undertake the Event.

  • Pre-existing conditions must be disclosed in writing; carry personal medications.

  • Guides conduct daily safety briefings; attendance is mandatory.

  • Participants assume all inherent risks (terrain, weather, wildlife).

 

7. Insurance

  • Client must arrange group travel, accident, and medical evacuation insurance.

  • Participants are encouraged to carry individual cover; we can assist in securing group policies.

 

8. Liability & Indemnity

  • To the fullest extent permitted by law, Clients and Participants release Ramblers India and its affiliates from any claims for injury, loss, or damage arising from Event participation.

  • Client agrees to indemnify and hold us harmless against third-party claims related to the Event.

 

9. Conduct & Environment

  • Respect local communities, wildlife, and the environment.

  • Prohibited: alcohol or drug use during the Event, littering, vandalism, or harassment.

  • Misconduct may result in immediate expulsion without refund.

 

10. Intellectual Property

  • All itineraries, training materials, maps, and media remain our intellectual property.

  • Clients receive a non-exclusive license to use event media for internal or promotional purposes, with appropriate credit.

 

11. Privacy & Credentials

  • We process personal data (contact, medical, payment) only to deliver Event services, per our Privacy Policy.

  • Upon written request, we share company registration and safety certifications via email for corporate due diligence.

 

12. Force Majeure

Neither party is liable for delays or failures due to events beyond reasonable control (natural disasters, strikes, government restrictions). Affected obligations are suspended during the force majeure period.

 

13. Governing Law & Dispute Resolution

These Terms are governed by Indian law. Any dispute will be resolved by arbitration in Mumbai under the Arbitration and Conciliation Act, 1996. The arbitrator’s decision is final and binding.

 

14. Amendments

We may amend these Terms with 30 days’ written notice to the Client. Continued services after the notice period imply acceptance of the updated Terms.

 

15. Pricing & Cost Structure

15.1 Event participation fees quoted on the website represent a consolidated amount covering the overall experience. Ramblers India does not disclose a detailed cost breakup of individual services or internal components (such as guide charges, permits, gear, transport, logistics, etc.).

15.2 This pricing policy enables us to maintain operational flexibility, optimize cost-efficiency across dynamic terrains, and ensure consistent quality for participants. It also helps us adapt to unforeseen factors such as seasonal fluctuations, local vendor availability, and last-minute safety upgrades without compromising participant experience.

15.3 Participants are assured that all inclusions and exclusions are transparently mentioned in the event details. Any queries regarding listed inclusions will be addressed via official communication channels.

 

16. Pricing Variation

Ramblers India reserves the right to revise published event pricing up to 2 days before the event start date. Price revisions may be triggered by:

  • Changes in participant count or group composition

  • Fluctuations in vendor, transport, or accommodation rates

  • New regulatory, permit, or statutory fee requirements

  • Significant currency exchange shifts (for events with foreign-denominated costs)

  • Missed revising the pricing section after cloning the prior event

Confirmed bookings are safeguarded against price increases, except where statutory taxes or government levies are introduced after confirmation. Any upward or downward adjustment will be communicated in writing and require client acknowledgment prior to implementation.

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17. Emergency Contingency

In the event of a critical emergency resulting in the unavailability of a designated Ramblers India team member, we reserve the right to take one of the following actions:

  • Cancellation: Cancel the scheduled event and initiate a full refund process.

  • Delegation: Transfer event execution to a qualified local guide or trusted partner organization. Once transferred Ramblers India policies won't be applicable.

 

Ramblers India – Recruitment Terms & Conditions

1. Eligibility & Application

  • Applicants must be at least 18 years old and physically fit for outdoor activities.

  • Submission of an application does not guarantee selection or onboarding.

  • Ramblers India reserves the right to accept, reject, or discontinue any applicant at its sole discretion.

2. Role Expectations

  • Selected individuals must adhere to safety protocols, event guidelines, and team conduct standards.

  • Outdoor roles may involve trekking, rappelling, camping, and other physically demanding activities in remote environments.

  • Punctuality, professionalism, and respectful behavior toward participants and team members are mandatory.

3. Training & Equipment

  • Basic orientation and safety training will be provided.

  • Equipment issued by Ramblers India must be used responsibly and returned in good condition.

  • Damage or loss due to negligence may result in penalties or suspension.

4. Insurance & Liability

  • Active trek leaders are covered under Sports Cover Insurance during official events.

  • Ramblers India is not liable for injuries, losses, or damages incurred outside designated activities or due to non-compliance.

5. Confidentiality & Data Protection

  • Applicants agree to maintain confidentiality regarding internal operations, participant data, and event strategies.

  • Personal data shared during recruitment will be handled in accordance with ourPrivacy Policy and used solely for onboarding and internal communication.

6. Media & Consent

  • Ramblers India may capture photos/videos during events.

  • By joining, you consent to the use of your image and voice for promotional or documentation purposes unless explicitly opted out.

7. Freelance Engagement & Exclusivity

  • Freelance or external collaborations must be disclosed.

  • Ramblers India may enforce exclusivity or restrict dual affiliations to avoid conflicts of interest.

8. Termination & Restructuring

  • Ramblers India reserves the right to restructure or downsize teams based on operational needs.

  • Misconduct, breach of policy, or safety violations may result in immediate termination without refund or notice.

  • We aim to maintain respectful transitions and welcome future freelance collaboration where appropriate.

9. Dispute Resolution

  • Any disputes arising from recruitment or engagement will be subject to the jurisdiction of Mumbai courts and governed by Indian law.

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Reward Points Terms and Conditions

1. Overview

Effective use: Ramblers Reward Points Terms and Conditions govern the accrual and redemption of reward points on our website. By participating in the rewards program you agree to these terms.

2. Earning Points

  • Eligible bookings: Reward points are earned only for tickets booked through our official website.

  • Ineligible channels: Bookings made via any other channel are not eligible for points.

  • Automatic credit: Points are automatically credited to your account after a qualifying booking is completed.

  • First booking restriction: Points cannot be redeemed on your first booking.

3. Viewing Points

  • Where to view: Your current points balance is visible in the My Rewards section of your account on the website.

  • Account access: Log in to your account to view transaction history and point details.

4. Redemption and Coupon Codes

  • Threshold for redemption: Once you reach the required points threshold, you may convert points into a Coupon Code.

  • Application: Coupon Codes can be applied to your next booking.

  • Transferability: You may share a Coupon Code with friends.

  • Single use: Each Coupon Code is valid for one use only.

  • No cash value: Coupon Codes cannot be redeemed for cash.

5. Calculation and Usage Rules

  • Points on discounted bookings: When a Coupon Code is applied, points for that booking are calculated on the cart value after the coupon discount.

  • Expiry: Reward points and generated Coupon Codes have an expiry date; expired points or codes cannot be redeemed.

6. Event Cancellations and Adjustments

  • Adjustments: If an event is cancelled or materially changed, we may adjust the points credited to your account to reflect the cancellation or change.

7. Program Changes and Termination

  • Right to modify: We reserve the right to modify, suspend, or discontinue the rewards program, or change these Terms and Conditions, at any time without prior notice.

  • Effect of changes: Changes will apply to future accruals and redemptions; we will honor any valid, unexpired Coupon Codes issued prior to a program termination unless otherwise stated.

8. General Provisions

  • Fraud and misuse: Points obtained through fraud, abuse, or error may be voided and removed from accounts.

  • Interpretation: In case of dispute, our interpretation of these Terms and Conditions is final.

  • Contact: For questions about your points or Coupon Codes, contact us via the website.

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